Design thinking and failure

Ever since Singapore’s prime minister’s speech earlier this year positioned design thinking as a critical in country’s future national building, interest and demand for design thinking as a future skill has been soaring. Given my current focus on building design capability and designing executive programs, I spend a lot of my time thinking about what…

Digital makes banking more human. #defineDigital

Building a compelling digital banking service is undeniably a hot topic among leaders in financial services. Recently Bain & Company released their study, ‘Building retail bank of the future’, which is an excellent report that highlights top priorities that leaders of retail banking businesses should focus. While I enjoyed their well-crafted report, one of their…