Keep calm and simplify

Recently I had a conversation with a CEO of a European private bank. One of the interesting questions he posed was how should companies ‘innovate’ in this fast-changing market as opposed to simplify the existing products and services. How do we prioritize and allocate our resources in adopting new technology and designing a new product…

Thoughts on Millennials and the role of design

This is a 3 minute interview with the Institute of Service Excellence (ISE) at the  Financial & Health Care Industry Forum. As part of the Industry Forum, I was invited to share my views on why simplicity matters in today’s environment and how to cultivate simplicity as an organisational capability.   [ISE] As millennials grow up as a…

How to make ‘design’ really work

You might have attended a design thinking workshop for a few days or half a day. You might have mapped a customer’s journey, and learned interesting insights by interviewing consumers. Prototyping your ideas with colleagues and testing them may not only have seemed fun, but a great way to develop ideas as well. Now you are…