Thoughts on Millennials and the role of design

This is a 3 minute interview with the Institute of Service Excellence (ISE) at the  Financial & Health Care Industry Forum. As part of the Industry Forum, I was invited to share my views on why simplicity matters in today’s environment and how to cultivate simplicity as an organisational capability.   [ISE] As millennials grow up as a…

How to make ‘design’ really work

You might have attended a design thinking workshop for a few days or half a day. You might have mapped a customer’s journey, and learned interesting insights by interviewing consumers. Prototyping your ideas with colleagues and testing them may not only have seemed fun, but a great way to develop ideas as well. Now you are…

The Aesthetics of Simplicity

Picture yourself a Japanese tea room. There are windows and a sliding door made of Japanese paper. It has a wooden mat floor called Tatami that provides warm shades. The room is subdued, there are no ornaments. The space is designed to welcome guests and for drinking tea. That is all. There are no pretentious…

Why you need designers

“What kind of people do you hire to drive customer-centric innovation?” This is a question I get asked a lot at conferences I spoke. My simple answer has to be this. Hire designers. What I mean by designers is people who have the educational background of design disciplines such as graphic, products, indutrial, interaction design etc. While…